Winners of prestigious awards!
DD Wilson Gas Engineers was first set up by Darren Wilson as Wilson Gas in 2006. As a sole trader he relied on an old Ford Escort 55 diesel for transport, 100 business cards for marketing and contact was via a phone at home.
From the start, Darren’s vision and mission were clear. Whatever heating or hot water problems arose in the local area of Merseyside, Cheshire and North Wales Darren wanted Wilson Gas to be the household name that provided a premium service. Customers would make DD Wilson their first choice for boiler repairs or installations.
A good-natured, friendly approach is one of the core aims of the team!
Darren and his wife Claire ran the business together. Claire was the company secretary, working from their spare room at home. Their children Darren and Dylan played while Claire worked, building up customer loyalty and trust. Darren spent the day out on the road, delivering the results and forming relationships with customers that are still firmly established today.
In 2008, they decided to form DD Wilson Sole Traders as a vision of one day when the boys would be able to help with the business and keep it within the family in the future.
A New Business Structure Gas Engineers
DD Wilson Gas Engineers Ltd was formed ten years later, and they moved into the Big Unit in Knowsley Industrial Park in Merseyside in 2018. DD Wilson comprises a team of full-time staff including a gas apprentice and an administrative apprentice. The staff are down to earth, genuine and friendly. Regulars frequently ask after the children are as they are often found in the office if they are not in school or out on the rounds with Darren.
The team at DD Wilson takes a straightforward approach: ‘no mess and no stress’. Using quality products, the company aims to provide a premium service to customers, including quality aftercare. They install and repair all domestic gas appliances, mainly central heating and boilers, and also offer a wider range of services, including plumbing and bathroom installation.
DD Wilson works with a broad range of clients, delivering exceptional customer service to all. The caring attitude of the company has generated a great deal of repeat business, as well as some glowing testimonials. This has ensured the company is always in demand.
A Trustworthy Service
DD Wilson has never altered its core values. Finding people to work for the company is not just seeing if a candidate has the right skills, as training can be provided. A good-natured, friendly approach is essential, too. Their reputation for honesty with their customers allows them to flourish. They keep their word as far as possible and, by doing so, prove themselves reliable and trustworthy.
Keeping morale high means the team is happy in their work. In turn, the clients receive the best possible care throughout a job. That is why the team is paid above industry rates, not only to ensure their loyalty to the firm and to its customers but also to create trust and respect. DD Wilson sees trust as central to the customer getting the first-class service that they deserve.
The company’s use of premium products also sets the team apart, as many customers understand that buying the best products is the best investment in the long run. DD Wilson adapts quickly and well to new products in the marketplace. Smart and voice heating control has proved to be important among many of the company’s customers, so staff are fully trained in the latest technology from Vaillant products, allowing them to give well-informed choices to customers.
Building On Their Reputation
As gas is such an essential commodity in our homes, anyone who is having problems with a boiler quickly needs help. They want someone who they can trust and who cares. Following the line ‘people only care how much we know when they know how much we care’, DD Wilson prides itself on being both caring and knowledgeable gas engineers.
In 2020, DD Wilson won Best Boiler & Heating Installation Service in the North West at the UK Enterprise Awards (SME businesses). The same year was also one of the most challenging due to the COVID-19 pandemic. During this difficult time, DD Wilson continued supporting its customers and helping out as best it could. They haven't looked back after being recognised for Guild membership in the same year.
Another outstanding Guild member offering unrivalled service to the local area!
Read the original post from the Guild Here: Read More About Us On The Guild.
For further information contact via:
Unit 8 Redwood Point, Woodward Road, Knowsley, Merseyside L33 7UZ
Website: www.ddwilson.com
Tel: 0151 739 8945
Email: info@ddwilson.com
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